1. Who we are
ByteRoute Networking & Security (Pty) Ltd ("ByteRoute", "we", "us") is a South Africa-based managed security service provider and technology training company registered in terms of the Companies Act 71 of 2008. We are the responsible party in terms of the Protection of Personal Information Act 4 of 2013 ("POPIA").
Contact: admin@byteroute.net · +27 68 309 0950 · Cape Town, South Africa
2. What personal information we collect
We collect only the information necessary to deliver our services:
- Identity information: full name, ID or passport number (for SETA training records only)
- Contact information: email address, phone number, physical address
- Payment information: bank reference numbers (we do not store card details — payments processed via PayFast)
- Technical information: IP addresses, device type, and browser data collected automatically via our website
- Service information: details of technical problems, network configurations shared with us for service delivery
- Training records: course attendance, assessment results, certificate issuance
We do not collect sensitive personal information (race, religion, health, biometrics) unless specifically required for SETA accreditation purposes and only with your explicit consent.
3. Why we collect your information
| Purpose | Legal basis (POPIA) |
|---|
| Booking and delivering home tech support visits | Performance of a contract |
| Delivering managed security services (MSSP) | Performance of a contract |
| Processing deposits and invoicing | Legal obligation / contract |
| Issuing training certificates | Performance of a contract |
| SETA reporting (where applicable) | Legal obligation |
| Sending service communications and updates | Legitimate interest |
| Marketing (email or WhatsApp) | Consent (opt-in only) |
4. Who we share your information with
We do not sell, rent, or trade your personal information. We may share information with:
- PayFast — for processing online deposit payments (their privacy policy governs your payment data)
- MICT SETA — student identity and attendance records for accredited training only
- Our intern staff — on a strictly need-to-know, read-only basis for log review and reporting tasks
- Law enforcement or regulators — only where required by law and after legal review
We never share client network configurations, IP addresses, firewall rules, or any technical security data with any third party. This data is used solely to deliver your contracted services.
5. How we store and protect your information
- Client data is stored on access-controlled systems with MFA enforced on all administrative accounts
- Technical service data (logs, configs) is stored in isolated, encrypted environments per client
- Physical documents containing personal information are stored securely and shredded when no longer needed
- We retain service records for 5 years and financial records for 7 years as required by South African law
- Training records are retained for 3 years or as required by SETA regulations
6. Your rights under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your information (subject to legal retention obligations)
- Object to the processing of your information for marketing purposes
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Information Regulator of South Africa
To exercise any right, email us at admin@byteroute.net with the subject "POPIA Request". We will respond within 30 days.
7. Cookies and website data
Our website uses essential cookies for functionality (session management, form submission). We use Google Analytics (GA4) to understand site usage. Analytics data is anonymised and does not identify individuals. You may disable cookies in your browser settings at any time — this will not affect your ability to use our booking forms.
8. Changes to this policy
We may update this policy from time to time. Material changes will be communicated via email to active clients. The current version is always available at byteroute.co.za/privacy-policy. Continued use of our services after changes constitutes acceptance.
1. Acceptance of terms
By using ByteRoute's website, booking a service, signing a contract, or enrolling in a course, you agree to be bound by these Terms of Service. If you are acting on behalf of a company, you confirm that you have authority to bind that company.
2. Home & residential services
- All services are flat-rate as published. Price is confirmed via WhatsApp before any visit is booked.
- A R300 deposit is required to confirm every booking. This deposit is deducted from the final invoice.
- Cancellation within 4 hours of the scheduled visit forfeits the R300 deposit.
- The balance due is payable on completion before the technician leaves the premises.
- ByteRoute's 7-day callback guarantee applies to the specific problem addressed during the visit. It does not cover new or unrelated issues arising after the visit.
- ByteRoute is not responsible for data loss arising from hardware failure discovered during a visit, unless a separate data backup service was contracted.
3. Managed Network & security services (MSSP)
- MSSP services are governed by a separate Managed Services Agreement (MSA) signed by both parties.
- The MSA sets the specific SLA response times, scope, pricing, and termination terms for your contract.
- ByteRoute reduces security risk — it does not guarantee the elimination of all cyber threats or incidents.
- Total liability under any MSSP contract is capped at three months' fees paid prior to the claim event.
4. Corporate training
- Corporate training is governed by a separate Corporate Training Agreement signed before delivery.
- A 50% deposit is required to confirm a corporate booking. Remainder is due on or before the first training day.
- Cancellation 10+ business days prior: full deposit refund. 5–9 days: 50% refund. Under 5 days: no refund.
- All training materials are ByteRoute intellectual property. Reproduction or redistribution is prohibited.
5. Student training
- Student enrolment is governed by the Student Enrolment Agreement signed at registration.
- ByteRoute certificates of completion confirm completion of the course — they are not International certifications or NQF rated.
- ByteRoute does not guarantee exam pass rates. International examination content is controlled by the vendor and Testing center.
- Minimum 80% attendance is required to receive a certificate of completion.
6. Payments and pricing
- All prices exclude VAT unless stated otherwise. VAT will be added on invoices once ByteRoute is VAT registered.
- Invoices are due within 30 days unless otherwise stated in a signed contract.
- Late payment may result in suspension of services after 15 days' written notice.
- ByteRoute does not accept responsibility for incorrect payments made to fraudulent accounts. Always verify banking details by phone before transferring funds.
Fraud alert: ByteRoute will never change its banking details via email or WhatsApp without a phone call confirmation. If you receive a banking detail change notification, call us immediately on +27 68 309 0950 before transferring any funds.
7. Limitation of liability
To the maximum extent permitted by law, ByteRoute's total liability to any client shall not exceed the fees paid for the specific service giving rise to the claim. ByteRoute is not liable for indirect, consequential, or incidental damages including loss of data, loss of revenue, or business interruption — except where caused by ByteRoute's gross negligence or wilful misconduct.
8. Intellectual property
All content on this website — including text, diagrams, service descriptions, training materials, and course content — is the intellectual property of ByteRoute Networking & Security (Pty) Ltd. No content may be copied, reproduced, or distributed without prior written consent.
9. Governing law and disputes
These terms are governed by the laws of the Republic of South Africa. Any dispute shall first be referred to good-faith negotiation. If unresolved within 30 days, disputes shall be referred to arbitration under the AFSA rules in Cape Town, South Africa. The parties waive the right to class action proceedings.
10. Contact
For any questions about these terms or our privacy policy:
- Email: admin@byteroute.net
- Phone: +27 68 309 0950
- Address: Cape Town, South Africa
- Company registration: [CIPC NUMBER]